SHUNSHOKU HATSUNE NO UME BY UTAGAWA KUNISADA - POSTER

RETURNS

We ask that you inspect the goods immediately upon receipt and to notify us within 14 days of delivery if the goods are damaged. Where a claim of defect or damage is made then it shall be your responsibility to return any faulty goods to us, and you shall be entitled to either replacement goods or a full refund (including delivery costs, if applicable) plus any return postal charges, only if the goods are, in fact, confirmed as defective. Unless the goods are deemed to be defective, due to their personal nature, only unused / unopened goods may be returned for replacement or full refund. Goods to be returned must clearly show the order number obtained from us on the package. 

 

CANCELLATION

You have the right, in addition to any other rights, to cancel the order and receive a refund by informing us, in writing or by email, within 7 working days of receipt of the goods. The goods must be returned at your expense and should be adequately insured during the return journey. You will receive a refund of all monies paid for the goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. We regret that we are unable to offer refunds on orders if we have not been notified, in writing, within this time period. Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
 

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards. 

Email for contact: hello@please-knock.com

Please note that due to shipping delays caused by COVID-19 we are not able to guarantee delivery times, even for orders placed before cutoff dates. Thank you for your patience and understanding! Rest assured, we will work with you to sort out any shipping issues that may occur.

 

Orders are processed and shipped within 24-48 hours after payment approval.
Once your order ships, you will be sent a confirmation email containing your tracking information. Please allow 24-48 hours after shipping confirmation for the tracking to be updated. If you have not received this email, kindly check your other email folders, or email us at hello@please-knock.com. Please note that we cannot be held accountable for any shipping delays caused by the carrier.

Should inaccurate or incomplete addresses information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Shipping Estimates and Tracking: 

Please allow 1-2 weeks for delivary 

Delivery times can vary depending on the shipping method used at checkout and are not guaranteed.
Shipping carrier delays may occur due to the backlogs caused by COVID-19.
 

How Can I Change My Order?

If you wish to change your order details, i.e. remove/add products to your cart or change your address, please contact us at hello@please-knock.com as soon as possible. Since we process orders quickly to expedite shipping times, it is not guaranteed that we will be able to adjust your order details before your order begins processing but we’ll do our best. 
 

I Didn’t Receive my Package

If your tracking information indicates that your order has been delivered, kindly check with your neighbours who may have received the package on your behalf. In addition, please reach out to your local post office for additional information as well, in case it was delivered there instead. If you are not able to locate your order, kindly contact hello@please-knock.com for further assistance.